There are a number of ways you can get help.
Listed below are the answers to some frequently asked questions you may have. We will be monitoring the questions Members ask and adding to this section, so if your question is not covered, please contact us.
Just click on a question from the list below to find the answer.
Just click on the 'print' icon at the top right of every page. This will give you a printer-friendly version of the page you are looking at.
Some forms and documents on this site are provided in .pdf format - these require version 9.0 (or later) of Adobe Acrobat Reader. For more information on this software, or to download the latest version, visit the official Adobe website. If you are having difficulties downloading the software, you should contact your Internet Service Provider. Note: when you are printing Adobe forms, be sure to use the Adobe print icon and not the print icon of your browser.
If the SERVICE ONE website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately.
Sometimes a computer's cache needs to be emptied to clear out old files and allow it to access websites properly.
If you use Internet Explorer:
If you use Firefox:
If you use Safari, select 'Safari' then 'Empty Cache' from the menu bar at the top of the screen.
Please note that in some instances you may need to shut down the application and re-open it for the changes to take effect.
This SERVICE ONE website has been optimised for the following Internet browsers:
It is important you upgrade your Internet browser to combat ongoing security threats. Learn more about fraud awareness.
This website has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you are running a lower resolution, you may need to scroll horizontally in order to see the whole website. If you have trouble viewing certain parts of the website, you may need to change your monitor settings. In order to do this:
PC screen resolutions
Mac screen resolutions
When browsing the website you may come across page errors. If these errors persist please contact us.