SERVICE ONE is committed to ensuring we demonstrate strong social and environmental responsibilities amongst our Members, staff and the wider community. To do this we are focused on:

• Raising awareness of our social and environmental responsibility among staff, Members, leadership, suppliers and the wider community.
• Ensuring that as we support our Members in the achievement of financial wellness, the services we provide do not have harmful social or environmental costs.
• Adopting policies and programs that address specific areas of our social and environmental responsibilities and consider the needs of our stakeholder groups including Members, Employees, Community, Environment and Suppliers.
• Maintaining transparency in all that we do.

For our Members, this means we will:

• Provide clear information to on the direct and indirect social and environmental implications of purchasing, investing and borrowing decisions.
• Ensure transparent governance practices and reporting.
• Facilitate Member support for SERVICE ONE community activities.
• Engage Members in the ongoing development of our Corporate Social Responsibility policies, practices and programs.

For our Employees, we will:

• Provide them with a safe environment that supports a healthy lifestyle, one that recognises the value of family and supports balance in our lives.
• Give them the freedom to express their ideas and opinions openly and honestly and then respect those ideas and opinions.
• Engage them in personal development programs.
• Ensure, through our human resources policies and practices that the relationship between SERVICE ONE and staff is that of shared responsibility and shared success.

In our Communities, we will:

• Engage the communities in which we live, jointly developing long-term, strategic, community programs and initiatives.
• Provide resources to support the charities and organizations within our communities that make them a better place to live, work and play.

For our Environment, we will:

• Identify our direct and indirect environmental impacts and develop programs to manage them.
• Benchmark against other, similar organisations and initiate reporting and knowledge sharing relationships.
• Exceed basic compliance with all environmental legislation and regulation, and strive to continually improve our performance.

With our Suppliers, we will:

• Ensure that we have open communication with our suppliers.
• Evaluate suppliers against our published CSR standards.
• Support suppliers who do not meet our criteria by providing information and guidance.
• Where possible, give priority to local suppliers of goods and services.