Security update

Our commitment to your security and privacy

At SERVICE ONE Members Banking (SERVICE ONE), we take the protection and security of your information, transaction data and privacy seriously. SERVICE ONE employs various security measures to ensure that your transactions and personal information are protected, so you can enjoy a convenient and secure banking experience with us.

• Our online security practices

SERVICE ONE employs a range of security measures to assist in protecting your personal account information. These measures include (but are not limited to) data encryption and firewalls. The firewall, together with encryption technology, helps to provide some of the best security available to keep your Access Code, account details and other sensitive information, including any messages sent via eLink protected. Learn more about SERVICE ONE online security practices.

• Our communication practices

SERVICE ONE communication practices are based on our commitment to bring you professional, friendly, high quality and confidential service - at all times remaining compliant with all communication legislation and relevant codes of practice. We will never ask for your password or account details to be disclosed via a link within an email message, or request information over an unsolicited phone call. If you receive an email or phone call of this nature, please disregard them, and notify us on 1300 361 761 immediately. Learn more about SERVICE ONE communication practices.

Tips and hints for banking security

You can also play a big part in protecting your own banking and personal information. To help you, we have provided a number of tips and hints covering off different areas of banking access channels.

• Online security

The Internet is a vast, largely unregulated, network of computers that spans the world. The security of your personal information and online transactions is therefore of paramount importance. Learn more about online security.

• Card security

Many of us use cards to access our money. The added convenience of accessing your money with cards does bring with it risks, as cardholders can be the victims of fraud. There are several steps we can all take to help minimise the threat of fraud. Learn more about card security.

• Phone security

Phone scams can include phone calls to you claiming to be from your bank or financial institution. The scammer will usually tell you that your credit card or account has been cancelled because it was involved in criminal activity, or because they suspect your card or details have been stolen. This can be a trick to get you to give them your account details. Learn more about phone security.

Further information about banking security is available from the following websites:

• FIDO

FIDO is the consumer website of the Australian Securities and Investments Commission (ASIC), providing helpful information to keep you updated. Learn about such topics as Internet security and hoax emails. View the FIDO website.

• SCAMwatch

SCAMwatch is a website run by the ACCC. The aim of SCAMwatch is to provide information to consumers and small business about how to recognise, avoid and report scams. View the SCAMwatch website.

• Protect your financial ID

This website has been developed by the Australian Bankers’ Association, the Australian High Tech Crime Centre and ASIC to provide information on personal financial identity protection. View the Protect Your Financial ID website.