Throughout the year, we use a range of tools to gain feedback from our Members in terms of how we're doing as we aim to provide a relevant banking experience. Here's just a few of the comments we've recieved over the past couple of years:

"I regard my membership of the Credit Union quite possibly the best $10 I ever spent. When my friends start whinging about their banking experiences, I just tell them that there's a much better way of doing it."
Sarah

"Having to leave Canberra I still couldn't give up my Service One account."
Helena

"I have been with the credit union for about 20 years and it has always been good."
Kate

"I prefer the personalised and friendly service Service One provides."
Pamela

"I think SOMB is great... I feel like it is my bank. What I hate about other banks is I feel like they are taking my money not banking it."
Max

"SOMB does not feel like a bank. It feels like a financial institution which is sympathetic to the needs of it's members and has this as a priority. I feel that I can approach the staff about any problem and be heard and dealt with fairly. I trust this financial service more than any other I have experienced. The staff and manager have always gone to a lot of trouble to answer my queries. I am grateful for this."
Lesley

"I will always use your services - keep up the good work."
Robyn

"Thank you for all the wonderful service you have provided me and I will always remain a loyal client."
John

"On two occasions, I have had reason to use Cuna insurance for car repairs. Each time, I found their customer service to be second to none. I have recommended them to my friends."
Joy

"Basically you do a great job and I'm very happy with the service. Your staff are always helpful in person and on the phone."
Michael

"I have always thought of my credit union as part of my family - the welcome and service I receive is of the highest order - this must be directly credited to the untiring efforts of the branch staff."
Stephanie

"The service I've received from Service One staff has always been, professional, helpful and friendly."
Steven

"Very well set up institution perfect for my needs."
Robert

"Service One provides most of my banking needs and I am very happy with the range of products and level of service."
William

"Service One is an exceptionally good banking option. It is one of three that we use. None of the major banks are used and we prefer to remain with Service One and the two other facilities that we currently use."
Liz

"This credit union gives me a firm sense of security - I feel that my savings are safe."
Wendy

"The service is the best I have ever received from any financial institution. When establishing my home loan, accounts and credit card, all the staff involved were professional, prompt and knowledgeable and gave me their name and direct number to contact them when needed."
Joanne

"I have been a member since 1968 and will continue to be, and have never considered going elsewhere because of the friendly and knowledgeable help and service the staff have given me over those years."
Gail

"My membership while working at ANU was characterised by splendid service from the Credit Union. In retirement I have no intention of changing what works so well."
Malcolm

"I've been using the credit union (and its predecessors) for a very long time and I'm very pleased that SOMB has kept the personal touch in its services (unlike the banks - though they are trying)."
Michael

"I've been a long time member because I feel you've been open and transparent in business matters, your services have been flexible enough to suit varying needs and changes during my life, and I continue to trust you."
Cheryl

"I have found the service first rate. It is in fact so good that we closed a bank account and opened accounts with the credit union. I can think of no way in which your service can be improved for us."
Robin

"Over 30 years of satisfaction."
Lee